Predictive Dialer

If your employees are still manually dialing their telephones to contact customers, you're not driving maximum revenues per agent. Predictive Dialers have been used in world-class businesses for years to increase sales, live contacts, or collections – anywhere from 150% to 300%.

Predictive Dialing is a method of outbound calling that dials without the call center agent on the line. The dialer dials the phone, listens for when a live person is detected, automatically transfers the call to the next available agent. The dialer places many calls simultaneously, verifying each number for a live person's voice or for another call disposition. If the call is busy, no answer, not working, etc., the dialer either discards or reschedules the call, then dials another number. The dialer is predictive because it anticipates when the next agent will become available, and when the next live person's voice will be detected.

Call Recording

Whether your call center needs to Record customer calls, conduct Conferencing and Third Party Verifications (TPV), or Monitor and Report on agent activity, Call Center Staff Leasing's hosted On-Demand solutions offer a reliable and secure way to add these capabilities to any business, on any budget.

Because our solution is a next-generation virtual On-Demand service, it does not require any technical expertise to use and administer.

Interactive Voice Response

Call Center Staff Leasing allows any business, on any budget, to build a sophisticated and easily customizable IVR (Interactive Voice Response) solution to offer your customers better service while reducing operational costs. Call Center Staff Leasing can help you quickly, reliably, and securely build automated phone menu speech solutions.

Call Center Staff Leasing's hosted on-demand VoIP platform allows any business, on any budget, to deploy a world-class call routing and agent monitoring solution – for literally fraction of the traditional cost and set-up time. And while incredibly feature-rich, our VoIP Platform is extremely easy to set-up and use – for both administrators and agents. All with advanced encryption security for your data and fallback redundancy to ensure maximum availability of your mission critical system.

Call Center Staff Leasing's hosted On-Demand VoIP platform allows any business, on any budget, to deploy a world-class call routing and agent monitoring solution – for literally fraction of the traditional cost and set-up time. And while incredibly feature-rich, our VOIP Platforms is extremely easy to set-up and use – for both administrators and agents. All with advanced encryption security for your data and fallback redundancy to ensure maximum availability of your mission critical system.