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| While “off shoring” your call center needs realizes significant cost benefits, there are also valid concerns about the quality of work and management of the team. Can foreigners properly service the needs of your US customers? Can the management team instill the values, procedures, and cultural understanding required to effectively interact with customers or potential customers in another country? Unlike other companies offering call center solutions in the Philippines , CCSL is an American owned and operated company headquartered in Atlanta , Georgia with key American management personnel living in the Philippines . Locating American management in our Philippine offices allows our customers to maximize the cost savings of utilizing offshore labor while still ensuring delivery of service equal to or greater than that of a US-based company. |
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| The Philippines is fast becoming the center of the outsourced call center industry. The people of the Philippines have the best quality spoken English of anywhere in Asia . PERC ranks the Philippines as fourth in Asia on quality of labor force behind more expensive locations such as Japan , Taiwan , and Singapore Call Center Staff Leasing 's offices are located in the center of Makati City Philippines. Makati City is the ideal business location in Metro Manila. Makati has world-class public services and infrastructure. Our offices are located in modern corporate office buildings with access to unlimited bandwidth. We provide state-of-the-art telecom and IT infrastructure that allows your staff to effectively accomplish your tasks. Culturally, The Philippines has more in common with Western culture than India does and the Filipino accent is far easier to understand for Westerners. |
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| One recent survey of top executives conducted by Hong Kong's Political and Economic Risk Consultancy rated the Philippines better than any country in Asia on the quality, cost, and availability of skilled labor. Filipino call center professionals have worked for some of the largest American companies in the world including Dell, HP and People Support. Call Center Staff Leasing agents are experienced in a wide range of inbound and outbound call center operations, including technical support, outbound sales, customer problem resolution, Lead collection, fund raising and more. Call Center Staff Leasing recruits these professional, intelligent and motivated individuals who are able to perform all of your call center tasks. The Philippines is a prime location for off-shore backroom operations and support services in Asia . The Philippines provides us with a large pool of multi-skilled, English speaking labor force which are known for creativity, efficiency and advanced IT training. |
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| “I am writing to thank you and your team for all your support. I have always found your staff pleasant and efficient and have nothing, but good feedback from my customers. Since we started using CCSL, our customer retention and satisfaction have increased. Before CCSL, we could not keep up with the incoming customer requests but now we have increased our customer base as well as maximized the value of our investment. Your services are one less problem for us to worry about." Rick Latona, DigiPawn, Inc. “I would like to thank you and your staff for the way in you handled the set up of our after-hours telephone service and the improvements this service has made to our sales and customer service. We are even thinking about adding additional staff to take the burden off our incoming customer support staff. We feel confident that we are in good hands.” Deepak Agarwal, Ideal Bandwidth “Since we started our outbound Call Center with CCSL, our sales have increased by 57% year over year. Our newly acquired customers are raving about the level of professionalism in which the calls were handled. I worried about the communications skills associated with outsourcing to another country but or Call Center agents in Manila have certainly proven me wrong.” Steve Bartman , ACME, Consulting "At first I was skeptical, but now I am sure that your agents are highly skilled and speak good English. We are going to replace all of our Canadian call center agents with our own dedicated CCSL staff in the Philippines ." Marc Womack, Simolean, LLC |
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